You may be subject to parking surcharge if you did not buy a parking ticket in a parking area with tax, the purchased ticket has expired or if the purchased ticket has not been displayed properly according to the regulations.
How can I pay the surcharge?
For information regarding the payment of the surcharge, please visit the Payment methods section.
Can I pay in installments?
In case you are not able to pay the entire amount at once you have the option of paying the outstanding amount in installments. The installments do not bare interest or other commissions. If you are interested in this payment method, please dial +49 872 15 06 97 0 one of our operators will provide all the information regarding this payment method.
We would like to draw your attention that our clients reserved their rights to set the terms and conditions for payment in instalments according to the law.
I already paid the surcharge
I already paid the fine right after I received the 1st letter. Why I keep receiving letters from UAI?
First you have to make sure that the letters you are receiving are not related to a different case. You can compare the letters taking into account the reference numbers, photos, moment of the control, location, amount etc. If you notice differences between these documents, most likely you have more cases opened in our system. In this situation we recommend you to call us as soon as possible and to make sure that you make the payment before the deadline.
Another possibility is that you made the payment but you didn’t specify any information at payment details, so we cannot assign the payment to a particular case. In this situation you have to provide us the payment proof. After that, our Accounting Department will try to identify the payment and book it to your case.
Frequently asked questions
In every notification we are sending we attached at least one photo which attest the fact that the surcharge issued by the Parking Administrator was attached to your car. Due to the fact that your vehicle is registered with foreign plate number, the issuing body didn’t have direct access to the plate number database from your country. In this respect, UAI was contracted to identify the owner of the vehicle in the country where the vehicle was registered and to provide debt collection services. For this reason, the communication of the surcharge last longer.
According to the law the surcharge does not represent a penalty, but a civil claim. For this reason vehicle holder liability applies and the driver investigation is not required. Information about the driver/user, leasing or rental contracts shall not be accepted by the issuing bodies.
We are receiving the official information regarding the owner of the vehicle at the moment of the control from Car Registration Authority where the plate number was registered. Considering that you were no longer the owner of the vehicle at the moment of the control, please send us the copies of the official documents which are attesting the ownership change (e.g. selling contract, deregistration papers).
If you paid the surcharge directly to the issuing body before you receive any letter from UAI, please send us the payment proof and we will submit it to our client for further investigation. We will let you know as soon as possible about the status of your case.
If you paid the surcharge directly to the issuing body after we sent you the letter, we are legally entitled to collect the administrative fees which represent the costs of holder identification, case processing cost and postal services fees.
You will have to provide us a police report about the incident.
